Privacy Policy

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Professional credentials, business details, photos, and service descriptions (for providers).
• Booking Information: Service requests, appointment details, and communication between customers and providers.
• Payment Information: Billing details processed securely through our third-party payment providers.
• Communications: Messages, feedback, reviews, and support inquiries you submit.

We also automatically collect certain information when you use our platform, including IP address, browser type, device information, pages visited, and referral URLs.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings, transactions, and payments
• Send you notifications, confirmations, and service-related communications
• Verify provider credentials and maintain platform trust and safety
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Send promotional communications (with your consent)
• Comply with legal obligations and enforce our Terms of Service

We use cookies and similar tracking technologies, including:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how users interact with our site.
• Preference Cookies: Remember your settings and preferences.

You can control cookie settings through your browser preferences.

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, sending communications, and analyzing usage. We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, regular security assessments, and access controls.

You may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data.
• Portability: Request your data in a structured, commonly used format.
• Withdrawal of Consent: Withdraw your consent for data processing.

Contact us at privacy@centerspot.ca to exercise these rights.

If you have any questions about this Privacy Policy, please contact us:

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.